Operations & Maintenance

Utility asset management and O&M services for water, wastewater, roadway and facility systems

Aging infrastructure, evolving regulations and regulations and rising performance expectations mean owners must balance reliability, cost and long-term asset health, while navigating labor shortages that strain capacity and institutional knowledge.

Jacobs delivers integrated operations and maintenance services that support essential services for more than 16 million people each day. We combine technical expertise, advanced technologies and data-driven insight to improve reliability, manage risk and deliver long-term operational value.

Advanced operations through innovation

Digital solutions and technologies reduce risk and boost efficiency through data-driven insights.

Workforce development and staffing

Addressing workforce gaps through leadership development, recruitment and retention programs.

Integrated project delivery

End-to-end solutions — from planning and design to operations — keep utilities and facilities running reliably and efficiently.

Integrated operations and asset management services

Delivering reliable operations and maintenance, and resilient public service solutions that optimize infrastructure performance and long-term value.

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Water and Wastewater O&M

Partnering with owners to provide operations and maintenance services for water and wastewater facilities, aligned to cost efficiency, reliability and each client’s operational priorities. Our teams take long‑term responsibility for essential services that protect public health and sustain resilient systems over time.

Municipal Public Works

Serving as a city’s public works department, maintaining essential infrastructure through roadway repairs, engineering support and traffic services that keep communities moving safely and efficiently.

New City Startup and Operations

Supporting new cities as they launch and scale essential services with fiscally responsible operation models, guiding governance, staffing and service delivery to build strong, sustainable municipal organizations.

Facilities Management

Delivering integrated facilities management across operations, reliability and efficiency, supporting organizations in adapting to changing operational demands while protecting critical assets.

Intelligent Asset and Facilities Management

Applying data‑driven utility asset management and digital tools within an integrated operations management approach to improve decision‑making, extend asset life and strengthen resilience, while optimizing how infrastructure and facilities are managed.

Consulting and Engineering

Providing engineering, compliance, technical insight and scalable resources that strengthen operational performance.

Intelligent O&M

Smarter operations through predictive intelligence

Leverages proven AI to transform existing plant data into actionable, operator-driven insights, enabling teams to proactively optimize performance, staffing and maintenance.

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How do we address these challenges?

Learn how collaboration, technology and proactive operations strategies help utilities strengthen performance, resilience and compliance.

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We operate as a contract operations partner, allowing clients to retain facility ownership while we operate and maintain the system. We build shared responsibility through transparent communication, real-time key performance indicator dashboards and regular engagement, collaborating to solve challenges and drive improvements.

Innovation and technology improve O&M by applying digital tools that optimize performance, predict equipment issues and strengthen system security. Solutions such as artificial intelligence, predictive analytics and supervisory control and data acquisition (SCADA) enhancements improve efficiency, reliability and long-term resilience.

We apply utility asset management strategies combining condition assessments, risk prioritization and capital planning to help utilities maintain reliable service, extend asset life and prioritize infrastructure investments.

We prioritize safety through our Health, Safety, Security, Environment & Quality, protecting clients, staff and communities. We follow strict safety procedures, conduct continuous training and practice proactive risk management to maintain safe operations and reduce incidents.

Utilities track compliance through structured reporting, regular monitoring and staff trained in quality assurance and quality control processes. Ongoing coordination with state and federal regulators ensures operations remain aligned with evolving environmental requirements.

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Projects

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Americas

Advancing a transformational water turnaround to protect public health in Mississippi

Water
Americas

Operating and optimizing one of America’s largest wastewater systems

Water

Cities & Places
Americas

Advancing resilient water and utility systems in Washington state

Water
Americas

Delivering streamlined, resident-centered services and smart-city solutions in Colorado

Cities & Places

Safe, high-quality water doesn’t flow from infrastructure alone — it flows from empowered people. In an industry challenged by workforce shortages, prioritizing workforce development and industry certifications for operators is a direct investment in community resilience, equity and a sustainable future.

Lynette Baker

Vice President of Delivery Solutions
Providing engineering support is more than solving problems — it’s about aligning people, knowledge and strategy. I help our operators access the right resources to strengthen performance and deliver real value for our clients. My role is to make sure our teams have the right experts behind them so they can turn challenges into purpose-driven solutions.

Liie Hill

Engineering Manager