How can organizations secure operational technology without disrupting operations?

Operational Technology (OT) cybersecurity sits at the intersection of complex systems, evolving threats and zero tolerance for downtime. Many organizations, even those with mature IT security programs, struggle to understand what’s really happening inside their OT environments. That lack of visibility makes it difficult to manage risk, meet regulatory expectations and confidently modernize critical infrastructure.

Jacobs’ Senior Director for OT Cybersecurity Solutions Steve Hiser works with clients to bring clarity to that uncertainty. His consultative approach starts with listening — understanding how facilities operate, what risks are acceptable and where production, safety and cybersecurity priorities intersect. From there, he helps clients build practical, phased strategies that strengthen security without putting operations at risk.

A key challenge Steve sees across industries is visibility. Without a clear picture of assets, networks and interdependencies across IT and OT, organizations are effectively flying blind. Steve helps clients establish that foundational insight so they can make informed decisions, protect critical systems and plan for the future with confidence.

What motivates Steve most is helping organizations navigate what he calls the ‘perfect storm’ of OT cybersecurity: operational continuity, regulatory pressure, occupational safety and infrastructure modernization. By bringing together cross-functional experts and trusted partners, he helps clients turn complexity into actionable progress — at any stage of cybersecurity maturity.

Steve’s work is rooted in long-term relationships, not transactions. He believes the most effective solutions come from collaboration, curiosity and trust — both with clients and across our teams at Jacobs.