Maintaining island-wide water service during extreme storm events

Puerto Rico faces intense storm events, where hurricanes can disrupt water and wastewater systems across the island. For Puerto Rico Aqueduct and Sewer Authority (PRASA), managing thousands of distributed assets with disconnected data limited visibility and slowed response at the moments that matter most. Without a unified view, teams were reacting after issues escalated, increasing the risk of service outages for nearly 3 million people. The way decisions were made during fast-moving events needed to change. Jacobs worked with PRASA to establish a single intelligence layer that brings together SCADA, GIS, sensor networks and historical data. This gives operators a live, system-wide view so they can anticipate issues and prioritize actions to respond before impacts spread.

Jacobs partnered with PRASA to design and deliver an AI-enabled platform that connects more than 7,700 sensors and over 3,000 assets into one operational view. We integrated real-time telemetry, asset data, weather inputs, and historical performance into a single source of truth, supported by digital twin modeling and predictive analytics. The platform surfaces the right actions at the right time through live dashboards and risk-based alerting, strengthening operator decision-making rather than replacing it. During Hurricane Ernesto, this approach enabled faster coordination and stronger service continuity across the island. Today, PRASA operates with greater situational awareness and quicker response times — and has a more resilient system that improves with every storm.