Global Program Management

We work with governments, policymakers and c-suite leaders at the early stages of problem identification to build and transform organizations, create funding pathways, identify delivery models, develop business cases and address governance and risk allocation. We engage critical stakeholders, including regulators, to gain comprehensive involvement and support through each program phase. We assess program readiness and maturity, advise teams and address challenge areas. We also guide on digital transformation with our suite of digital products. 

We refine delivery during planning by listening to our clients and understanding their desired outcomes. We draw on our long program delivery history, knowledge and proven programmatic approaches to build teams and create measurable plans with clear, costed and value-added execution strategies. We're razor-focused on managing risk and meeting stakeholder expectations to achieve maximum program success.

Initiation is fundamental to setting a program for success. We mobilize program leaders and provide specialists to quickly establish an initial operating capability, drawing on our expertise to develop functional strategies and plans. We deploy established systems, processes and tools, creating a full operating capability that underpins delivery. We’ll work with clients to develop a clear governance structure that documents all parties' roles, needs, expectations, and accountability. This enables effective decision-making and establishes a performance framework that defines actionable, achievable and measurable metrics based on each client's unique goals. Chartering is a crucial initiation aspect and commences early to ensure all team members align on project details, inclusive of baseline scope, cost and schedule, alongside critical interfaces and assumptions.

Three attributes underpin how we deliver. We are an integrator. Collaborating with clients and program partners is critical to on-time and on-budget delivery, managing risks and meeting overall program goals. We adopt a data-driven approach, ensuring we continually measure and monitor the outcomes we’re asked to deliver on for our clients. We innovate. Our drive for continuous improvement means we never accept the status quo. The scale of major programs requires that we empower our people to accelerate ideas that increase efficiency and maximize outcomes. We care. Our focus on health, safety, welfare and the environment drive every person in every program we deliver. 

Effective handover and closeout means our clients are happy with their new assets and prepared to operate them as planned. We use our systems, processes and tools to confirm that all projects within the program are complete, signed off and approved according to pre-agreed criteria. We hand over supporting documentation and train teams to operate and maintain the completed assets and close the delivery lifecycle, sharing lessons learned with clients and the wider industry.

Programs should create both short and long-lasting, equitable societal benefits. Through early strategy, planning, design, delivery and proactive management, we deliver programs with enduring social legacy. We collaborate from the start with our clients and critical stakeholders to identify opportunities for value creation and equitable outcomes, translating them into deliberate benefit plans that use agreed performance metrics to test and measure progress in the short and long term, as the legacy impacts of our client’s investment are often long after program completion.