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2019 Integrated Annual Report
Financial Highlights  •  Chair & CEO's Message  •  We do things right  •  We challenge the accepted
We aim higher  •  We live inclusion  •  Leadership  •  BeyondExcellence Awards  •  Forward-looking statements

We do things right

We always act with integrity — taking responsibility for our work, caring for our people and staying focused on safety and sustainability. We make investments in our clients, people and communities, so we can grow together.

Cityscape illustration

Achievements in 2019

  • Zero employee fatalities at work
  • 5% decrease in motor vehicle incidents on trafficable roads
  • 66% decrease in motor vehicle incidents of high potential consequence
  • More than 1,700 trained Positive Mental Health Champions
  • 90% of our global senior leadership team are trained mental health champions, helping efforts to normalize the conversation throughout Jacobs
  • $2 million invested in mental health training, awareness and support
  • 400,000 disposable plastic gloves eliminated from the waste stream across multiple client sites
  • $200,000 raised by employees to support Water For People’s mission, with Jacobs contributing an additional $50,000
  • 94% of our global workforce and 100% of our senior leadership trained for Conscious Inclusion

Shaping tomorrow

  • In 2020, as part of our developing Climate Action Plan, we are setting a Net-Zero Carbon target.
  • In 2020, we are increasing our commitment to develop more sustainable workplaces and office sustainability practices.
  • By 2020, we are incorporating the UN SDG impact reporting into Jacobs’ project reporting tools and are launching a new global sustainability and resilience project framework procedure.
  • By 2022, we are targeting a 20% reduction in travel-related carbon emissions
  • In 2020, all of Jacobs’ Vice Presidents will become Safety Ambassadors, committing to personally delivering safety training.
  • In 2020, 100% of Jacobs’ Senior Leadership Team will be trained in Positive Mental Health.
  • In 2020, we will launch a new Global Giving and Volunteering program to help us focus, maximize and measure our efforts and positive impact.

From the way we operate our business, to the work we perform with clients and other organizations, we continue to look at ways we can make a positive environmental, societal and economic difference for businesses, governments and communities around the world. Aligned with the United Nations Sustainable Development Goals (UN SDGs), PlanBeyond™ is our approach to sustainability — planning beyond today for a more sustainable future for everyone. Responding to our materiality assessment — which prioritizes the environmental, social and economic impacts on our business — and focusing on our people, our places and our partnerships, PlanBeyond helps us turn our vision into reality. During FY19, we made clear progress on our 12 PlanBeyond 2020 goals.

Our ESG Disclosures Report also provides information regarding our Environmental, Social, and Governance (ESG) performance. The data reflects activity through FY18 and includes select notable activity from FY19. Periodic updates will be made as our ESG efforts progress.

Optimizing our footprint

We are focused on reducing our greenhouse gas (GHG) emissions and helping our customers integrate low-carbon solutions into their capital projects and operations. Our outstanding environmental performance during FY19 saw no significant environmental incidents in our operations.

In FY19, we completed our first global GHG emissions inventory to assess our company-wide carbon footprint for Scopes 1 and 2, and Scope 3 for Business Travel emissions. This includes the recently acquired KeyW’s footprint for FY19.

Our total emissions are estimated to equal 166,365 tCO₂e — equivalent to the amount of energy needed to power approximately 19,921 average U.S. homes for one year.¹

In FY19, preliminary estimates indicate that the largest single source of carbon emissions included in our inventory (60% of the total Scope 1, 2 and 3 emissions) was business travel, and the second highest (32%) was purchased electricity.

Our “Plastic Free July” challenge launched an effort to reduce single-use plastic (SUPs) consumption across our business. We also eliminated 400,000 disposable plastic gloves from the waste stream across multiple client sites and our 2020 goal includes the elimination of SUPs in all our offices.

We received the 2019 Climate Leadership Award, and Environmental Business International (EBI) also recognized our work with 11 Business Achievement Awards for Environmental and Climate Change Innovations for leadership and outstanding performance in our environmental and climate change work in 2018.

Conducting our business with integrity

Our Ethics and Code of Conduct are rooted in our values and provide the standards and support to help us successfully navigate issues, make the right decisions, and conduct our business with the integrity that reflects our heritage and ethical reputation. We uphold Jacobs’ global Supplier Code of Conduct, and in 2020 we are developing our sustainability partnership dialogue with some of our global suppliers.

We respect the human rights and dignity of people in our operations, supply chain and the communities where we work. Our approach is guided by international principles including the United Nations Guiding Principles on Business and Human Rights.

Our culture of caring

At Jacobs, we believe the wellbeing of our people is fundamental to our success. Through our BeyondZero® culture of caring and genuine concern for each other, we work together to create a workplace that values the safety, positive mental health and sense of belonging of all employees.

We continued to demonstrate safety excellence with another year of zero employee fatalities at work, and a total recordable incident rate of 0.20, compared to the North American Industry Classification System’s most recently reported aggregate rate of 0.70.

We furthered our industry-leading efforts to empower our workforce, to create an environment where everyone can bring their whole self to work. At the end of 2019, we have more than 1,700 Positive Mental Health Champions trained in how to guide staff who have mental health concerns or crises to the appropriate level of help; support fellow employees; and help us encourage positive mental health and wellbeing throughout the workplace. We are also working with our Jacobs Employee Networks to help us gain a better and diverse understanding of issues and impacts on our people.

During the year, the EBI recognized Jacobs’ Mental Health Matters program for Social Contribution Merit, and we also received a Silver Award in the Mind Workplace Wellbeing Index, recognizing our progress and commitment to the mental wellness of our employees.

We consider driving to be the most hazardous activity our employees will be exposed to. Our Driving Safety Policy continues to see an improvement in our employee driver safety performance with a strategy of cultural and behavioral change, and innovation. With a reduction of more than 5% in motor vehicle incidents occurring on trafficable roads in the past year, our greatest effort in risk mitigation has been achieved through the significant reduction of high potential consequence motor vehicle accidents which decreased by two-thirds.

We are increasingly utilizing virtual reality as part of our safety training, allowing our people to experience potentially dangerous situations and learn how to mitigate the risks from the safety of a controlled environment. Jacobs developed a virtual reality training solution, designed to keep workers safe on high speed roads, that helps improve site safety and minimize the time that they spend on site.

We also joined partners and sponsors industrywide again this year to help make Safety Week 2019 a time for safety celebration and reflection, and to share resources and best practices in and out of the business.

Partnering with our communities

We live and play in the communities where we work — so we are personally invested in doing what is right for people in the places and communities we connect with.

We provide infrastructure, technology and intelligence solutions to help communities build resiliency today for a better tomorrow. Anticipated to add more than 1,000 residents and hundreds of permanent jobs, Vertical Medical City – Orlando involves the redevelopment of a critical brownfield site to provide urban healthy living and aging-in-place environments, sustainable building, vertical farming and an artificial intelligence interface.

Our global science, technology, engineering and mathematics (STEM) ambassador network activities help us build partnerships with schools and other education organizations and form lasting relationships that inspire the next generation and sustain our business. Jacobs’ volunteers supported the Malawi STEM Build expedition to develop, deliver and launch STEM activities with a local school and workshops for teachers and other community members. Since 2014, Jacobs volunteers have improved community access on Bridges to Prosperity projects in Panama, Nicaragua, Rwanda and several other locations, the latest being the Women’s Suspension Build in Uganda.

As natural disasters strike in the regions and communities where we work, we provide support and other relief efforts to aid in disaster response operations. We provided an emergency team to complete hundreds of inspections in the U.S. Virgin Islands, accelerating repairs and getting families into their homes over the holidays.

Supporting the Community Plus+ charity for 10 years, our Brisbane team continued fundraising this year for this Brisbane-based not-for-profit organization that creates welcoming and active spaces where people can meet their neighbors, access support, and work together to create positive change in their community.

We are helping to advance Water for People’s mission of promoting the development of high-quality drinking water and sanitation services, accessible to all, and sustained by strong communities, businesses and governments. Through this year’s Employee Giving Campaign, more than $200,000 was raised to support Water For People, with Jacobs contributing an additional $50,000.

We turned 7K+ pounds of space waste into building blocks for exploration and sustainability — contributing to recycling, reuse and waste diversion goals and creating a lasting benefit for Kennedy Space Center.

This year, we recognized 19 teams and individuals who went above and beyond in safety, ethics, sales, inclusion, innovation, and solutions delivery. To build on the positive impact our people make every day, each winner chose a non-profit organization to receive a donation in their name, enabling more than $100,000 to be donated to worthwhile causes around the world.

Committed to giving back, engaging with communities and building enduring partnerships, Jacobs donated more than $2.7 million this year as part of our global giving program.

Demand for smart, resilient solutions to address complex environmental challenges continues to grow globally. These awards stand as a testament to our employees and clients who advance innovative technologies and sustainable approaches to improve the spaces we inhabit and transform our communities for the better.
Jan Walstrom
Jacobs Senior Vice President, Global Environmental Market Director

PlanBeyond strategy wheel


Climate Action Plan

In FY20, we are developing a net-zero carbon goal for our operations alongside a Climate Action Plan. The Climate Action Plan will set out how we will continue to reduce carbon emissions from the facilities we own or operate, reduce emissions associated with our business travel, and other carbon mitigation initiatives.

CO2 emissions charts

About the sustainability priorities matrix

The sustainability priorities matrix below presents the findings of our materiality assessment. The assessment comprised stakeholder engagement, industry benchmark and other research, and the findings have informed our strategic sustainability priorities and focus areas.

Sustainability priorities matrix

Sustainability priorities matrix legenc